In this article, we show you how clients can read active tickets and post replies. We also show you how clients can open a new ticket.<\/p>\n\n\n\n

Table of Contents<\/p>\nToggle<\/span>

Opening the My tickets page<\/a><\/li>
Viewing open tickets<\/a><\/li>
Sending a reply<\/a><\/li>
Opening a ticket<\/a><\/li><\/ul><\/nav><\/div>\n
<\/span>Opening the My tickets page<\/a><\/span><\/h2>\n\n\n\n
1. Click the Support menu tab.<\/li>\n<\/ol>\n\n\n\n
  $\"1312\"$
  Click Support tab<\/figcaption><\/figure>\n\n\n\n
  <\/span>Viewing open tickets <\/a><\/span><\/h2>\n\n\n\n
  The My tickets page displays a list of open tickets and their status.<\/p>\n\n\n\n
  To view a ticket in detail:<\/p>\n\n\n\n
  \n
  Click a ticket name.<\/li>\n<\/ol>\n\n\n\n
  $\"1278\"$
  List of open tickets<\/figcaption><\/figure>\n\n\n\n
  \n
  Scroll down the page to view the messages (if any) in the thread.<\/li>\n<\/ol>\n\n\n\n
  $\"1670\"$
  View messages<\/figcaption><\/figure>\n\n\n\n
  <\/span>Sending a reply<\/a><\/span><\/h2>\n\n\n\n
  To reply to an active ticket:<\/p>\n\n\n\n
  \n
  Go to the top of the page.<\/li>\n\n\n\n
  Enter a message in the field.<\/li>\n\n\n\n
  Click Post reply.<\/li>\n<\/ol>\n\n\n\n
  $\"1663\"$
  Enter message in field<\/figcaption><\/figure>\n\n\n\n
  <\/span>Opening a ticket <\/a><\/span><\/h2>\n\n\n\n
  There are two ways to open a new ticket.<\/p>\n\n\n\n
  \n
  Click the Add button on the left menu.<\/li>\n<\/ol>\n\n\n\n
  \n
  \ud83d\udcd8<\/p>\n\n\n\n
  Clients can also click the Open new ticket button.<\/p>\n<\/blockquote>\n\n\n\n
  $\"1956\"$
  Open new ticket<\/figcaption><\/figure>\n\n\n\n
  \n
  Fill the fields.<\/li>\n\n\n\n
  Click the Department button and select a specific store department (optional)<\/li>\n\n\n\n
  Click the Select product button to reference a specific item. (optional)<\/li>\n\n\n\n
  Click Create ticket.<\/li>\n<\/ol>\n\n\n\n
  $\"1220\"$
  Click Create ticket<\/figcaption><\/figure>\n\n\n\n
  \n
  Upmind adds the open ticket to the Active ticket list.<\/li>\n<\/ul>\n\n\n\n
  $\"1256\"$
  Active tickets list<\/figcaption><\/figure>\n","protected":false},"featured_media":0,"parent":579,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","doc_tag":[],"_links":{"self":[{"href":"https:\/\/sitebuilder.live\/wp-json\/wp\/v2\/docs\/594"}],"collection":[{"href":"https:\/\/sitebuilder.live\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/sitebuilder.live\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/sitebuilder.live\/wp-json\/wp\/v2\/comments?post=594"}],"version-history":[{"count":1,"href":"https:\/\/sitebuilder.live\/wp-json\/wp\/v2\/docs\/594\/revisions"}],"predecessor-version":[{"id":595,"href":"https:\/\/sitebuilder.live\/wp-json\/wp\/v2\/docs\/594\/revisions\/595"}],"up":[{"embeddable":true,"href":"https:\/\/sitebuilder.live\/wp-json\/wp\/v2\/docs\/579"}],"next":[{"title":"How Do I Review Billings","link":"https:\/\/sitebuilder.live\/docs\/client-panel-administration\/how-do-i-review-billings\/","href":"https:\/\/sitebuilder.live\/wp-json\/wp\/v2\/docs\/596"}],"prev":[{"title":"How Do I Cancel a Recurring Payment","link":"https:\/\/sitebuilder.live\/docs\/client-panel-administration\/how-do-i-cancel-a-recurring-payment\/","href":"https:\/\/sitebuilder.live\/wp-json\/wp\/v2\/docs\/592"}],"wp:attachment":[{"href":"https:\/\/sitebuilder.live\/wp-json\/wp\/v2\/media?parent=594"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/sitebuilder.live\/wp-json\/wp\/v2\/doc_tag?post=594"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

<\/span>Opening the My tickets page<\/a><\/span><\/h2>\n\n\n\n\nLog in to the store account.<\/li>\n\n\n\n

<\/span>Sending a reply<\/a><\/span><\/h2>\n\n\n\nTo reply to an active ticket:<\/p>\n\n\n\n\nGo to the top of the page.<\/li>\n\n\n\nEnter a message in the field.<\/li>\n\n\n\n