{"id":74,"date":"2023-08-24T13:01:59","date_gmt":"2023-08-24T13:01:59","guid":{"rendered":"https:\/\/sitebuilder.live\/docs\/security\/lets-encrypt-certificates\/"},"modified":"2023-08-24T13:02:33","modified_gmt":"2023-08-24T13:02:33","slug":"lets-encrypt-certificates","status":"publish","type":"docs","link":"https:\/\/sitebuilder.live\/docs\/security\/lets-encrypt-certificates\/","title":{"rendered":"Let's Encrypt Certificates"},"content":{"rendered":"\n

Table of Contents<\/p>\nToggle<\/span>

Overview<\/a><\/li>
Request a Let's Encrypt Certificate<\/a><\/li>
Troubleshooting<\/a><\/li><\/ul><\/nav><\/div>\n
<\/span>Overview<\/span><\/h3>\n\n\n\n
Every domain on a website (including staging websites) that has its DNS pointed to a server in your Enhance cluster will automatically request a Let's Encrypt SSL certificate (opens new window)<\/a>.<\/p>\n\n\n\n
A certificate will be requested at the point of creation. It can take up to 5 minutes for a certificate to be provisioned, during this time a self signed certificate will be issued.<\/p>\n\n\n\n
All Let's Encrypt certificates are issued for 3 months. Enhance will automatically request a new certificate 3 days prior to expiry.<\/p>\n\n\n\n
When a Let's Encrypt certificate is requested it uses the servers own DNS resolver. In some cases, for example if the DNS has recently been update this may cause a delay in provisioning as the previous DNS will have been cached.<\/p>\n\n\n\n
A Let's Encrypt SSL certificate is also automatically provisioned for mail.{customer_domain} on the server the mail is hosted.<\/p>\n\n\n\n
<\/span>Request a Let's Encrypt Certificate
<\/span><\/h3>\n\n\n\n
WARNING<\/p>\n\n\n\n
In the case where a certificate fails to provision a backoff exists to help protect from rate limiting. After the first request failure, the frequency of requests will be limited in minutes to the number of failures squared.<\/p>\n\n\n\n
A Let's Encrypt certificate can be manually be requested for a domain:<\/p>\n\n\n\n
\n
Open Websites<\/strong> in the left sidebar<\/li>\n\n\n\n
Select the website you would like to request a certificate for<\/li>\n\n\n\n
On the website dashboard select Advanced<\/strong> then Security<\/strong><\/li>\n\n\n\n
Scroll to SSL certificates<\/strong><\/li>\n\n\n\n
Here you will see all existing SSL certificates for the domains on the website. Select the kebab menu<\/strong> and select Request Let's Encypt Certficate<\/strong><\/li>\n<\/ol>\n\n\n\n
<\/span>Troubleshooting<\/span><\/h3>\n\n\n\n
A Let's Encrypt certificate has not been issued<\/strong><\/p>\n\n\n\n
If a Let's Encrypt certificate has not automatically been issued to a website, please:<\/p>\n\n\n\n
\n
Check the DNS points to a server in your cluster.<\/li>\n\n\n\n
If the website is a staging domain or a subdomain, ensure the parent domain resolves.<\/li>\n<\/ol>\n\n\n\n
If you have completed the troubleshooting steps and the issue persist please, run \"docker logs orchd\" on your control panel server and send the output to support@sitebuilder.live for further assistance.<\/p>\n","protected":false},"featured_media":0,"parent":73,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"_links":{"self":[{"href":"https:\/\/sitebuilder.live\/wp-json\/wp\/v2\/docs\/74"}],"collection":[{"href":"https:\/\/sitebuilder.live\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/sitebuilder.live\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/sitebuilder.live\/wp-json\/wp\/v2\/comments?post=74"}],"version-history":[{"count":1,"href":"https:\/\/sitebuilder.live\/wp-json\/wp\/v2\/docs\/74\/revisions"}],"predecessor-version":[{"id":75,"href":"https:\/\/sitebuilder.live\/wp-json\/wp\/v2\/docs\/74\/revisions\/75"}],"up":[{"embeddable":true,"href":"https:\/\/sitebuilder.live\/wp-json\/wp\/v2\/docs\/73"}],"next":[{"title":"Third party SSL certificates","link":"https:\/\/sitebuilder.live\/docs\/security\/third-party-ssl-certificates\/","href":"https:\/\/sitebuilder.live\/wp-json\/wp\/v2\/docs\/76"}],"wp:attachment":[{"href":"https:\/\/sitebuilder.live\/wp-json\/wp\/v2\/media?parent=74"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/sitebuilder.live\/wp-json\/wp\/v2\/doc_tag?post=74"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}