1. Purpose<\/strong><\/h2>\n\n\n\n

Thank you for choosing Sitebuilder.live (\"Sitebuilder.live,\" \"we,\" or \"our\") for your online needs. This Acceptable Use Policy (AUP) outlines the expectations we have for you and your responsibilities when using our Services (as defined in the Terms of Service). Sitebuilder.live aims to foster a productive online environment while facilitating communication between computer networks. Our goal is to grant users unrestricted access to the Internet's offerings and assist in their business endeavors. This AUP governs your use of our Services to ensure this objective is met. As the Internet landscape is ever-evolving, and our services are subject to diverse forms of potential misuse, activities not explicitly outlined in this AUP may still be deemed prohibited. Consequently, we reserve the right to periodically update this AUP. The latest version will always be accessible here. Any capitalized terms used in this policy but not defined herein bear the meanings assigned to them in our Terms of Service, available at: https:\/\/www.sitebuilder.live\/policies\/#Terms-Of-Service.<\/p>\n\n\n\n

2. Sitebuilder.live Policies; Third Party Policies<\/strong><\/h2>\n\n\n\n

a. This AUP, along with our other Policies, constitutes an integral part of your agreement with us, governing your use of our network, resources, and the Services (as defined in the Terms of Service). By using the Services or by checking the \"I agree\" box to our Terms of Service, customers have accepted our Policies. Non-direct customers who use the Services provided by or through us are also bound by this AUP.<\/p>\n\n\n\n

b. While using Sitebuilder.live's Services, you may be subject to policies set forth by third parties delivering Services through Sitebuilder.live. It is highly recommended to review these policies before accepting the obligations of this AUP. Further information about these policies can be provided upon request.<\/p>\n\n\n\n

3. Appropriate Use of Sitebuilder.live Services<\/strong><\/h2>\n\n\n\n

We emphasize the importance of respecting intellectual property rights. Please consult our Digital Millennium Copyright Act (DMCA) Policy, located at https:\/\/www.sitebuilder.live\/policies\/dmca\/, for guidance on notifying us about potential intellectual property rights violations. Adherence to U.S. laws governing copyrights, trademarks, patents, and other pertinent regulations related to your use of our Services and intellectual property is mandatory.<\/p>\n\n\n\n

4. Prohibited Uses<\/strong><\/h2>\n\n\n\n

a. **Unsolicited Commercial Email (SPAM):** Sending unsolicited commercial email (SPAM) is strictly prohibited. Our network is not intended for mailing lists exceeding five hundred (500) recipients. If you need to email more than five hundred (500) recipients, please contact our Support Team for recommendations. Even if your email recipients are below the five hundred (500) threshold, we will consider your emails as SPAM if they lead to complaints, network disruptions, or negative actions from other Internet providers. Please ensure compliance with the \"CAN-SPAM Act\" and review its provisions for lawful commercial emails. However, even if email is \"CAN-SPAM compliant,\" it may still be restricted by our AUP. If you suspect a customer is engaged in spamming, please report the issue to: abuse(at)sitebuilder.live (replace \"(at)\" with \"@\").<\/p>\n\n\n\n

b. Prohibited Content:<\/strong> You are liable for any content transmitted or accessed through our network. Hosting, transmitting, or displaying information, data, or materials in violation of applicable laws or regulations is not allowed. Our network must not be used to facilitate the breach of any law, regulation, or this AUP. While the following list is not exhaustive, it provides examples of activities and content strictly prohibited under this AUP:<\/p>\n\n\n\n

   i. Topsites<\/strong><\/p>\n\n\n\n

   ii. IRC scripts\/bots, IRCD (irc servers), AutoSurf\/PTC\/PTS\/PPC sites<\/strong><\/p>\n\n\n\n

   iii. IP scanners, Bruteforce Programs\/Scripts\/Applications<\/strong><\/p>\n\n\n\n

   iv. Mail Bombers\/Spam Scripts<\/strong><\/p>\n\n\n\n

   v. File Dump\/Mirror Scripts (similar to rapidshare)<\/strong><\/p>\n\n\n\n

   vi. Anonymous or Bulk SMS Gateways<\/strong><\/p>\n\n\n\n

   vii. Websites promoting human violence, hate crimes, or illegal activities<\/strong><\/p>\n\n\n\n

   viii. Selling or disseminating pornography or erotic material, regardless of its literary merit<\/strong><\/p>\n\n\n\n

   ix. Hosting adult thumbnail galleries\/banner exchanges<\/strong><\/p>\n\n\n\n

   x. Lottery\/gambling or chain letters, regardless of content<\/strong><\/p>\n\n\n\n

   xi. Advertising or operating High-Yield Interest Programs (HYIP), Ponzi or Pyramid schemes, prime banks programs, Bank Debentures\/Bank Debenture Trading Programs, or Related Sites<\/strong><\/p>\n\n\n\n

   xii. Fraudulent sites<\/strong><\/p>\n\n\n\n

   xiii. Broadcasting or streaming live sporting events or television<\/strong><\/p>\n\n\n\n

   xiv. Cryptocurrency\/bitcoin miners<\/strong><\/p>\n\n\n\n

   xv. Impersonating others or falsifying user identity<\/strong><\/p>\n\n\n\n

   xvi. Posting personally identifiable information with malicious intent<\/strong><\/p>\n\n\n\n

   xvii. Content promoting human trafficking, prostitution, or escort services<\/strong><\/p>\n\n\n\n

   xviii. Network unfriendly activities<\/strong><\/p>\n\n\n\n

   xix. Hosting content intended to assist in defeating copyright protections<\/strong><\/p>\n\n\n\n

   xx. Posting links to prohibited items or instructing others in illegal activities<\/strong><\/p>\n\n\n\n

   xxi. Using proxies or proxy scripts\/anonymizers<\/strong><\/p>\n\n\n\n

   xxii. Hosting content related to drugs, controlled substances, and tobacco, as detailed in our policy<\/strong><\/p>\n\n\n\n

c. **Defamation:** We adhere to U.S. law regarding defamation claims. We will only remove allegedly defamatory content from websites hosted on our servers if it has been ruled defamatory by a U.S. Federal or state court, substantiated by a court order. We rely on the legal system to determine the veracity of defamation claims. If a U.S. Federal or state court deems material defamatory, we will comply and disable access to the material, following a court order.<\/p>\n\n\n\n

d. **Network Stability:** If your use of the Services violates our Policies or affects the stability of our equipment, technology, or network, we may suspend or throttle your network usage or terminate our agreement with you at our discretion.<\/p>\n\n\n\n

e. **Monitoring of Communications:** U.S. law obliges us to comply with legal standards. As a result, we may monitor your use of the Services as required. You agree that our Services are not considered secure communication mediums under the Electronic Communications Privacy Act, and you have no expectation of privacy. Periodic monitoring may occur for statistical purposes and network improvement. Monitoring will be conducted in line with our Privacy Policy and Terms of Service.<\/p>\n\n\n\n

f. **Child Pornography:** Sitebuilder.live strictly prohibits hosting, linking to, or facilitating child pornography, content resembling child pornography, or child exploitative content. Any website found engaging in these activities will be immediately suspended without prior notice.<\/p>\n\n\n\n

5. Use of Services<\/strong><\/h2>\n\n\n\n

5. IP Addresses and Software<\/strong><\/em><\/p>\n\n\n\n

a. IP Addresses:<\/strong> The IP addresses allocated to you for use with the Services are exclusively designated for your use. Usage of other IP addresses may result in suspension of your Services. These IP addresses are owned by us and are assigned to you as long as you're our customer. We reserve the right to modify these addresses if required. IP addresses cannot be transferred or reassigned. Upon termination of the Services, IP addresses may be recycled.<\/p>\n\n\n\n

b. Software:<\/strong> We may provide software as part of the Services during your tenure as a customer. Generally, this software is granted to you through a sublicensing arrangement. You are prohibited from sublicensing or using the software beyond what is permitted by our TOS, Policies, and associated documentation. You will receive a software license or access to one, which may carry additional usage limitations. We do not offer software support, whether obtained through us or independently.<\/p>\n\n\n\n

6. Client Notification<\/strong><\/em><\/p>\n\n\n\n

In the event of Policy violations, including this AUP, our Compliance Team will make reasonable efforts to inform you via email, furnishing pertinent details about the suspected violation. Our response to alleged violations also considers compliance with relevant federal, state, and local laws, as well as court orders.<\/em><\/p>\n\n\n\n

7. Contacting Us<\/strong><\/em><\/p>\n\n\n\n

We encourage you to report suspected AUP violations. For efficient communication and resolution, we have established dedicated communication channels. Individuals reporting violations must furnish accurate contact information to enable prompt responses. Anonymous correspondence will not be addressed, and any attempts to deceive us regarding identity or complaints will be referred to law enforcement. Please note that information communicated to us is not confidential, irrespective of your claims.<\/p>\n\n\n\n

All email correspondence should be sent to: abuse(at)sitebuilder.live (replace \"(at)\" with \"@\").<\/em><\/p>\n\n\n\n

Mailing Address:<\/strong><\/p>\n\n\n\n

Sitebuilder.live LTD.
PO
Ann Arbor, MI 48106<\/p>\n\n\n\n

8. Date of Policy<\/strong><\/p>\n\n\n\n

This Acceptable Use Policy was last updated August 29, 2018.<\/p>\n\n\n\n

Refund & Billing Policy<\/strong><\/p>\n\n\n\n

1. Purpose<\/strong><\/p>\n\n\n\n

This document outlines Sitebuilder.Live, Inc.'s (\"Sitebuilder.Live\", \"we\", or \"our\") Refund & Billing Policy. The policy provides information on how we assess charges for our Services (as defined in the TOS) and addresses queries related to charges, refunds, and billing disputes. For definitions of capitalized terms not defined here, please refer to our TOS, available at: https:\/\/www.Sitebuilder.Live.com\/policies\/#Terms-Of-Service.2.\u00a0AUTOMATIC RENEWAL\u00a0\u00a0<\/p>\n\n\n\n

a. Package Renewal<\/strong><\/em><\/p>\n\n\n\n

As outlined in our Policies, all hosting plans and domain names are configured for automatic renewal upon their respective renewal dates following the initial term and any subsequent renewal terms. The initial renewal date will be visible on the checkout screen at the time of your initial service purchase. For subsequent renewal dates, you can find this information on every invoice sent by Sitebuilder.Live, as well as in the Services and Domains sections of the client portal.<\/p>\n\n\n\n

Before each renewal, you will receive an invoice for the upcoming renewal term at the email address associated with your account. This invoice will detail the duration and cost of the renewal. If you wish to cancel the automatic renewal, you can follow the process outlined in Section 8(b)(i) of our Terms of Service, available at: https:\/\/www.Sitebuilder.Live.com\/policies\/#Terms-Of-Service<\/p>\n\n\n\n

b. Domain Name Renewal<\/strong><\/em><\/p>\n\n\n\n

Domain names are set to automatically renew five (5) days before their expiration date to prevent any service interruptions. This precaution ensures that URLs will continue to redirect to a landing page even if a domain expires.<\/em><\/p>\n\n\n\n

Please be aware that for all payment methods allowing automatic charges, payment will be processed five (5) days before the domain's expiration date according to the invoice, UNLESS you cancel the renewal more than two (2) days prior to the renewal date. This means you have until seven (7) days before the extension of the domain name service becomes effective to cancel the automatic renewal. For payment methods that don't support automatic payments, manual payment must be made on or before the invoice due date; otherwise, the domain name may lapse.<\/em><\/p>\n\n\n\n

c. Charges<\/strong><\/em><\/p>\n\n\n\n

Fees for renewed packages are due on the package renewal date.<\/em><\/p>\n\n\n\n

d. Failure to Renew<\/strong><\/em><\/p>\n\n\n\n

Accounts with invoices that remain overdue for more than fourteen (14) days will be suspended. If an account is suspended, it can be reactivated by settling all overdue invoices to bring the account up to date before the suspension is lifted. In cases where invoices are more than two months overdue, the account is considered abandoned and is subject to termination.<\/em><\/p>\n\n\n\n

3. Responsibility for Payment<\/strong><\/p>\n\n\n\n

a. Responsibility for Fees and Payment Schedule<\/strong><\/p>\n\n\n\n

You are accountable for all charges, costs, expenses, and other fees (collectively referred to as \"Fees\") linked to your utilization of our Services once they are made available to you. Your first invoice is generated upon purchasing our Services. An invoice for the upcoming Renewal Term, including its duration and price, is produced three (3) days before the commencement of the Renewal Term (referred to as the \"Due Date\"), unless alternative arrangements have been established or a cancellation request has been submitted via the client portal. This invoice can also be accessed in the \"My Invoices\" section of the Client Portal.<\/p>\n\n\n\n

You are responsible for the Fees and charges outlined in the emailed invoice due on the Effective Date, as well as any other invoices generated for Renewal Terms. For payments made via credit card, PayPal Billing Agreement, or other methods capable of automatic charges, the payment will be processed on the Due Date. New Services, packages, or domains ordered and left unpaid after seven (7) days will be subject to cancellation.<\/p>\n\n\n\n

If a customer fails to remit payment for provided Services, Sitebuilder.Live reserves the right to assign unpaid overdue balances to a collection agency for appropriate action. By agreeing to this policy, you commit to reimbursing Sitebuilder.Live for all expenses incurred in recovering outstanding sums, including attorneys' fees and other legal expenses, if legal action becomes necessary to retrieve payment for outstanding balances.<\/p>\n\n\n\n

b. Unpaid Balances and Collection<\/strong><\/p>\n\n\n\n

Should a customer fail to settle outstanding balances for the Services received, Sitebuilder.Live has the prerogative to assign unpaid overdue balances to a collection agency for the appropriate course of action. You further commit to reimbursing Sitebuilder.Live for any costs incurred during the process of collecting outstanding sums, including attorneys' fees and other legal expenses, should legal action become necessary to secure payment for outstanding balances.<\/p>\n\n\n\n

c. Price Adjustments<\/strong><\/p>\n\n\n\n

In our pursuit of staying competitive, we occasionally make changes to our plans and pricing. If you wish to have your plan updated to the current offerings, please reach out to our billing team. While we are unable to retroactively modify invoices that have already been settled, we are more than willing to modify your plan for subsequent invoices.<\/p>\n\n\n\n

i. Occasionally<\/strong>, we may make changes to our plans and pricing due to reasons such as fluctuations in non-US Dollar denominated currencies, as specified in Section 7(b) below. However, except for currency fluctuations detailed in Section 7(b) below, no price changes will take effect without your consent during an ongoing initial term or any Renewal Term. Price adjustments may occur between Renewal Terms. Any price changes will be reflected in the invoice sent to you via email.<\/p>\n\n\n\n

ii. These charges<\/strong>, which might encompass adjusted prices, will be applied on the Due Date, as previously mentioned. To prevent payment of the adjusted price for the forthcoming Renewal Term, you must cancel your subscription.<\/p>\n\n\n\n

iii. If you wish<\/strong>, you can opt to switch plans during an ongoing term or Renewal Term. Although we cannot retroactively modify invoices that have already been paid, we can adjust your plan and pricing for new invoices that have not yet been paid for any Renewal Term.<\/p>\n\n\n\n

d. Cancellation or Consent to Mid-Term Price Changes<\/strong><\/p>\n\n\n\n

If a substantial alteration in our business operations or our supplier's prices or services necessitates an adjustment to our Services offering to you during the initial or Renewal Term, we will provide you with a notice specifying the proposed changes in reasonable detail. In the event of such significant changes to the Services, including but not limited to adjustments in the duration of the ongoing term, the scope or nature of the Services provided, or the associated price, you will have a thirty (30) day period from the date of the notice to either: (i) provide your consent to the change(s) and accept the revised terms for the Services effective from the date of your consent, or (ii) allow the Services to be terminated upon the expiration of the thirty (30) day period. Failure to consent to the changes and accept the modified terms within the thirty (30) day timeframe will indicate your acknowledgment and acceptance that Sitebuilder.Live reserves the right to terminate the Services prior to the conclusion of the ongoing term, without requiring further notice or consent.<\/p>\n\n\n\n

4. Money Back Guarantee <\/strong><\/h2>\n\n\n\n

30-Day Satisfaction Guarantee for Hosting Services<\/h3>\n\n\n\n

Certain Hosting Services come with an unconditional thirty (30) day satisfaction guarantee. To initiate the cancellation of your Hosting Services and receive a refund of the fees paid, you are required to contact us through the Client Portal within thirty (30) days from the Effective Date. Upon your cancellation request, a refund will be issued to you.<\/p>\n\n\n\n

\u00a0Pro-Rata Refund for Cancellations within 31-90 Days<\/h3>\n\n\n\n

If you choose to cancel your Hosting Services between thirty-one (31) and ninety (90) days from the Effective Date, you will be eligible for a pro-rata refund of the fees for the Hosting Services. This refund will be based on the unused portion of the Hosting Services remaining on your current subscription.<\/p>\n\n\n\n

Cancellations after 90 Days<\/h3>\n\n\n\n

For cancellations requested after ninety (90) days from the Effective Date, no refunds will be applicable. Any refunds granted beyond this point are solely at our discretion.<\/p>\n\n\n\n

Refund Requests after 120 Days<\/h3>\n\n\n\n

Refund requests received after one hundred twenty (120) days from the Effective Date will be issued via PayPal. It's important to note that refunds are not provided for partial months of service. Accounts that are terminated due to violations of our Policies are not eligible for a refund.<\/p>\n\n\n\n

Exclusions from Money Back Guarantee<\/h3>\n\n\n\n

\n
1. All third-party fees, including domain registration fees, setup fees, and migration fees, are non-refundable and non-negotiable. They are excluded from our Money Back Guarantee. Additionally, SSL certificates have a refund window of Twenty-Five (25) days from the time of purchase.\u00a0<\/li>\n\n\n\n
2. For Managed WordPress plans that include a complimentary SSL certificate, refund requests falling outside the Twenty-Five (25) day SSL refund window but still within the Money Back Guarantee window will have $5.00 withheld from any Money Back Guarantee refund.\u00a0<\/li>\n\n\n\n
3. For promotions offering free domain registration for domains such as .com, .net, and .org, a deduction of $14.95 will be made from any refund amount upon cancellation. It's important to note that you will retain ownership of the domain registration.<\/li>\n<\/ol>\n\n\n\n

   5. Refunds<\/strong><\/h2>\n\n\n\n

   Accounts that are terminated due to violations of the Terms of Service are not eligible for a refund or any service credits. Additionally, domain registrations, setup fees, and migration fees are non-refundable. Service credits hold no cash value and are granted at our discretion. These service credits expire either upon the termination or expiration of your account, or twenty-four (24) months from the date of issuance, whichever comes first.<\/p>\n\n\n\n

   a. Refund Processing and Third-Party Payment Processors<\/strong><\/p>\n\n\n\n

   All refunds are subject to the terms of service set by any third-party payment processors. In cases where the terms of the third-party payment processor differ from those outlined in our TOS and Policies, the payment processor's terms take precedence. If we encounter difficulties in refunding fees or charges through the original method of payment, we will make commercially reasonable efforts to return or credit the appropriate funds to you.<\/p>\n\n\n\n

   b. Refund Method for Different Payment Modes<\/strong><\/p>\n\n\n\n

   If you made your payment using a credit card, the refund will be credited back to the card on file. For payments made through PayPal, we will initiate steps to refund the corresponding PayPal account. In cases where you utilized another payment processor, we will undertake steps to refund the appropriate fees through that specific payment processor. Please be aware that if the information we have on record for your account is not current, your refund may not be successfully processed.<\/p>\n\n\n\n

   Refund requests for payments made to Sitebuilder.Live through bank transfer, check, money order, or credit card payments more than one hundred twenty (120) days ago will be issued exclusively via PayPal. If you are unable to accept PayPal payments, you will not be eligible for a refund via alternative methods. It's important to note that Sitebuilder.Live holds no responsibility for any fees deducted from refunds processed by PayPal.<\/p>\n\n\n\n

   6. Service Credit Eligibility<\/strong><\/h2>\n\n\n\n

   a. Exclusion of Service Credits for Unpaid Invoices<\/strong><\/p>\n\n\n\n

   Customers who are not up-to-date on their invoice payments for the Services at the time of reporting a claimed outage are not eligible to receive service credits in relation to any outages.<\/p>\n\n\n\n

   b. Ineligibility for Service Credits Based on Payment History<\/strong><\/p>\n\n\n\n

   Customers who have failed to make timely invoice payments on more than three occasions within the 12 months preceding the reported outage are not qualified to receive service credits.<\/p>\n\n\n\n

   c. Limitations and Automated Systems<\/strong><\/p>\n\n\n\n

   In order to provide a secure and high-performance hosting environment, we employ automated systems designed to mitigate malicious and resource-intensive activities. There are instances where non-malicious activities might trigger our systems, causing your legitimate usage to be flagged as malicious. This can potentially result in limitations imposed on your ability to use our Services, such as bandwidth throttling, suspension, or termination of your account. It's important to note that any interruption, suspension, or change in the availability of the Services arising from such system-triggered actions will not be classified as downtime and will not be eligible for service credits. This decision is made at our sole discretion.<\/p>\n\n\n\n

   7. Payment Methods; Currencies<\/strong><\/h2>\n\n\n\n

   a. Payment Methods<\/strong><\/p>\n\n\n\n

   We offer various payment methods to accommodate your preferences. You can pay using Visa, MasterCard, Discover, American Express, JCB, Diner's Club, PayPal, Skrill, PayULatam (Argentina, Brazil, Colombia, Mexico, Peru), UnionPay (for China-based customers), check, money order, and wire transfers. By providing us with your payment information, you are granting us the authorization to charge your account on the Due Date of any invoices linked to the account. Wire transfer banking information can be found on our invoice. A fee of twenty-five dollars ($25) will be applied for each returned check.<\/p>\n\n\n\n

   b. Currency and Exchange Rates<\/strong><\/p>\n\n\n\n

   We accept payments in US Dollars as well as select non-USD currencies, as listed on our website. All Service fees are calculated in US Dollars. We strive to charge you in the currency you selected upon checkout, but if the payment gateway doesn't support that currency, it will be converted to USD and charged accordingly. Displayed prices in non-USD currencies are based on exchange rates for that day and may differ from the final rate provided by your bank. Please note that exchange rates are subject to change, potentially resulting in increases or decreases in non-US Dollar denominated prices for the Services. When renewing, we adjust prices for non-USD customers based on current Services prices, using exchange rates posted on the day invoices are generated. Depending on your billing cycle, we may choose not to adjust renewal prices for all invoices, but this does not waive our right to adjust renewal prices for future invoices. Additionally, you might encounter extra fees or charges from the administrator of your chosen payment method. Please be aware that Sitebuilder.Live is not liable for these additional charges.<\/p>\n\n\n\n

   8. Charges for Account Upgrades, Downgrades and Migrations<\/strong><\/h2>\n\n\n\n

   a. Data Migration Authorization<\/strong><\/em><\/p>\n\n\n\n

   For any data migration to occur, you grant Sitebuilder.Live permission to access your data for the purpose of data migration. Prior to requesting Services that involve data migration, you agree to create backups of your data on both the source and target servers, as appropriate.<\/em><\/p>\n\n\n\n

   b. Upgrades<\/strong><\/em><\/p>\n\n\n\n

   When upgrading to a higher-priced hosting plan, we will perform the account migration to the new Service without any charge. If you choose to move to a new data center during the upgrade process, the data center migration fee will also be waived. Upgrade requests are processed and effective only after payment is made for the price difference between the packages. Moving to another data center without upgrading your account incurs a migration fee of twenty-five dollars ($25).<\/em><\/p>\n\n\n\n

   c. Downgrades<\/strong><\/em><\/p>\n\n\n\n

   When downgrading to a lower-priced plan, the difference between the amount you have already paid for the current package and the new package's price will be applied as a service credit to your billing account. Refunds will not be issued in this case, and a downgraded migration fee of twenty-five dollars ($25) may be charged. If you are considering an upgrade or downgrade, it's recommended to reach out to our sales or billing department to discuss suitable options and pricing.<\/em><\/p>\n\n\n\n

   d. Migrations from Other Hosts<\/strong><\/em><\/p>\n\n\n\n

   Migrations from other hosts are considered a Service under our Policies. Complementary migrations require you to provide cPanel account credentials for your previous hosting environment. Migrations from non-cPanel hosting environments may incur a fee determined by our migration team based on the complexity of the migration.<\/em><\/p>\n\n\n\n

   - Startup, Drive, Turbo Boost, and Turbo Max clients receive one complimentary migration. If your previous host doesn't provide cPanel access, a migration fee may apply.<\/em><\/p>\n\n\n\n

   - Reseller Hosting, Dedicated Hosting, and Managed VPS clients receive twenty-five complimentary cPanel account migrations. Migrations related to SITEBUILDER.LIVE's Shared Web Hosting or Reseller Hosting Services are limited to thirty gigabytes in size. Migrations exceeding this limit may be approved on a case-by-case basis at SITEBUILDER.LIVE's sole discretion. If your previous host doesn't provide cPanel access or you need more than twenty-five migrations, a migration fee may be assessed.<\/em><\/p>\n\n\n\n

   e. Other Migration Situations<\/strong><\/em><\/p>\n\n\n\n

   In specific migration cases, we may accommodate your unique needs, depending on our migration workload. In such situations, you might incur a charge determined by our migration team based on the complexity of the migration and your specific requirements.<\/em><\/p>\n\n\n\n

   9. Billing Errors; Chargebacks<\/strong><\/h2>\n\n\n\n

   a. Invoice Errors and Refunds<\/strong><\/p>\n\n\n\n

   If you identify an error on your invoice, please inform us promptly by either calling our Billing Department or submitting a ticket through our Client Portal at https:\/\/my.Sitebuilder.Live.com\/. We will rectify invoice errors if notified within ninety (90) days. Requests made after this period may not be honored. If a refund is appropriate, it will be credited to your account as a service credit, which can be applied to future invoices. Please note that service credits have no cash value.<\/p>\n\n\n\n

   b. Charge Inquiries<\/strong><\/p>\n\n\n\n

   If you have questions or concerns about a charge from Sitebuilder.Live, you can submit a support ticket through our Client Portal at https:\/\/my.Sitebuilder.Live.com. Any chargebacks received will incur a fifty-dollar ($50) investigation fee on the associated billing account, and all services will be immediately suspended pending investigation. Accounts that have experienced a chargeback may also have their future use of payment methods restricted. The account related to the payment may be suspended or terminated upon receipt of a chargeback or payment reversal.<\/p>\n\n\n\n

   10. Feedback<\/strong><\/p>\n\n\n\n

   While you are not obligated to provide us with any suggestions, enhancement requests, recommendations, or other feedback regarding our products and services, if you do offer Feedback, we reserve the right to use and incorporate it into our products and services without any restrictions or payment obligations.<\/p>\n","protected":false},"excerpt":{"rendered":"

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